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Scammers use scare tactics to trick you into paying for unnecessary technical support services that ostensibly fix device or software problems that don’t exist.

The scammers are attempting to trick you into paying them to fix a fictitious problem with your device or software. At worst, they’re attempting to steal your personal or financial information, and if you allow them to remotely access your computer to perform this action they’ll frequently install malware, ransomware, or other unwanted programs that can steal your information or damage your data or device.

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• Never give someone who contacts you out of the blue access to your computer. Criminals can create fake phone numbers, so don’t rely on Caller ID, and avoid giving anyone you don’t know access to your computer or credit card information.

• Do not click on links contained in unsolicited pop-ups or emails. Avoid clicking on any links if an unknown pop-up appears on your screen. The same can be said for unsolicited emails. Instead, go to the company’s website by entering its URL.

• Maintain your anti-virus software.
  Use reputable anti-virus security software and keep it up to date.

• Recognize legitimate technology companies. Legitimate businesses will not contact you by phone, email, or text message to inform you that there is a problem with your computer. Security pop-up warnings from legitimate tech companies will not prompt you to dial a phone number.

What should you do if a tech support scammer already has your information?

• Remove any applications that scammers have instructed you to install.

• Consider resetting your device if you have given scammers access to it.

• To remove any malware, perform a full scan with Windows Security.

• All security updates should be installed as soon as they become available.

• Reset your passwords.

• If you’ve already paid, contact your credit card company to dispute the charges. Inform them of the incident; they will most likely want to suspend and consider replacing your affected credit card to stop the scammers from reusing them.